FAQ

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  • Heating technology: 

The HeatsBox utilizes advanced heating technology that evenly distributes the heat. This helps to avoid any hot spots or uneven cooking, ensuring consistent heating without altering the texture or flavour of different parts of your meal.

  • Temperature control

The integrated temperature control keeps the moisture content unchanged while heating your meal. This prevents your meal from becoming dry or rubbery.

Guaranteed success with every heating

  • Portability: 

Enjoy warm meals on the go with its compact and lightweight design. Anywhere & anytime within minutes.

  • Energy-efficient:

HeatsBox is designed to consume minimal power and reduce energy consumption.

  • Cost-effective:

Save money by taking and reheating your healthy food that you have already cooked, instead of having to pay for expensive meals at restaurants or takeaways while on the go.

  • Versatility:

Compatible with various food containers, making it suitable for different meal options: Pasta, Fish, Dumplings, etc.

  • Easy to use:

Simply plug in or with HeatsBox Go just press the button, place the inner dish inside, and adjust settings easily in our HeatsBox APP.

  • Health-conscious:

Promotes homemade, balanced meals over unhealthy options.

The inner dish can fit up to 925 ml or about 500-600 grams of food. 

Yes, that is possible with an inverter from 12V/24V to 230V or simply buy the HeatsBox GO that has a built-in battery.

The inner dish is dishwasher safe. You can wipe the heating elements with water (no detergent!). Please refer to the user manual of your specific HeatsBox version

Yes, 100%!

With limited outlets in schools, we strongly recommend our HeatsBox GO with built-in battery. Parents can pre-set heating settings in the morning, ensuring hot and delicious food at the desired time and temperature. Say goodbye to lukewarm meals and get your HeatsBox GO today for a revolutionary lunchtime experience!

The well-insulated HeatsBox is equipped with a double-walled lid and has been specifically designed for heating food. For mobile use of the HeatsBox, we recommend our insulated Carry Bag (Link). With the included cooling pack, your food will stay cool and fresh for several hours on the go, before being heated in the HeatsBox within minutes.

Absolutely!

All HeatsBox models are designed to efficiently warm up frozen food as well. With our advanced heating technology, it can safely and effectively heat frozen meals, allowing you to enjoy a delicious hot meal even when starting with frozen ingredients.

Simply plug it in or press the button, effortlessly set the desired time and temperature in HeatsBox App, and sit back while it does the work for you. Simply wait for your meal to be perfectly heated. With the HeatsBox, delicious food is just a few taps away!

We use only food-safe materials, that are compliant to the relevant European, US and Canadian norms. Plastics are 100% BPA free!

We will be happy to answer your questions. Please contact us via info@faitron.com!

Please contact us at customer@faitron.com

What is the difference to the other HeatsBox versions?

HeatsBox GO is the only one that is battery-powered, while other HeatsBox versions require plug in to heat up the meal.

It doesn’t heat up, but the battery shows 27% or so? 

Please make sure that it is fully charged before using it.

Can I charge HeatsBox GO with a power bank? 

Yes, you can easily use a power bank to charge the HeatsBox GO as it requires only USB-C cable. Charging input is 5-15V and therefore, all regular power banks work fine.

Can it heat while being plugged in without battery charge left?

The GO is the only HeatsBox that does not work while plugged in. 

Am I able to purchase a HeatsBox Go with the appropriate charging adaptor for the location to which I will be traveling?

The GO always comes with USB-C, and you’ll be using your own adapter. So, you have maximum flexibility during your travels.

Can the app be used with the HeatsBox Go while in airplane mode on an airplane? 

Yes. We have flight attendants as customers using it up in the sky! Should be carried in carry-on luggage, not checked baggage. 

Will it shut off automatically when not using an app? 

Yes - it will go to standby mode. In addition, you can also put it into "factory mode" when pressing the button for 10 seconds and then confirm with another push! 

Then, the HeatsBox GO is completely locked and cannot be started until you plug in physically a USB-C cable and start charging (1 sec is enough) to release / unlock the HeatsBox GO.

Fact sheet: 

-10.8V

- 5000mAh

- 54Wh  

- UL and CE safety certification

- Heating Cycles: 1-2 meals (battery lasts up to 60 minutes), depends on the heat settings you choose.

User Manuals